Home from Hospital Care was established in 1972 by the late Geraldine Amos MBE. We work to improve discharge planning and aftercare for patients returning home from health treatment, in order to optimise their chances of recovery. Our voluntary Welcome Home Service receive referrals from nurses, therapists, social/care workers, both in hospital and in the community, general practitioners, carers or patients themselves. Our volunteers have a range of different qualifications and undertake tasks according to their abilities and location. References and Criminal Records checks are sought for all volunteers. We emphasise the importance of respecting confidentiality and of behaving sensitively towards patients and carers. We regularly hold training sessions covering relevant topics such as first aid, bereavement counselling, claiming benefits, etc. Apart from the Welcome Home Service, the charity’s other work includes development and research. For example, collecting and disseminating information concerning discharge planning and aftercare provision. This could be helpful to hospitals and other organisations, voluntary or statutory, who are considering their policy and practice in this field or who are setting up new schemes. We are proud to be partners with Birmingham City Council, which partly funds the Welcome Home Service. We also receive contributions from companies and trusts which, together with the fundraising activities of staff and volunteers, help to fund the service. The North Birmingham service was set up in January 2005, and the service was extended to Heartland Hospital in East Birmingham in January 2008. As from October 2012 we began operating from City hospital. We now offer a service through five hospitals to the whole of Birmingham.