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Home From Hospital Care - Help when you need it most

Privacy & Cookie Policy

Online Privacy Practices

Your right to privacy is important to us.

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and the services we offer to you. Please be assured that any personal information submitted about people requiring help, or about people who would like to volunteer will be kept confidential and will only be disclosed to staff involved in managing our services.


A Cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, email address and interests. The Home From Hospital Care website uses this type of cookie only where it is an essential part of the process, for example, for remembering your name and contact details and other information when you submit an enquiry to the site.

Another use of Cookies is for the collection of statistical information to assess the performance of the website. This website uses Google Analytics on our pages, a web analytics service provided by Google, Inc. (“Google”). Google Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Home From Hospital Care uses reports generated by Google to help understand user behaviour and to improve the website content, but all data we use is anonymous.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Future Information Usage

In some areas of our website, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit.
We may use your personal data for future email mailings, support, notification of new Services, general correspondence regarding the products and correspondence which may relate to you. If you would rather not receive future marketing emails from us please inform us by completing the Enquiry Form.

The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside organisation except if we sell the whole or part of our business.

Further Information

For further information on data protection and privacy contact:

The Data Protection Manager, Home From Hospital Care, Prospect Hall, College Walk, Selly Oak, Birmingham B29 6LE, Telephone 0121 472 4499

If you would prefer to contact us by email, please complete the Enquiry Form. Note that we do not state our email address explicitly here due to our own concern for data privacy, and avoidance of those who abuse email addresses!

Information on the Data Protection Act 1998 is also on the Government website at